Q: Which kinds of programmes can I book from HKIFF online advance booking?
A: You may book all HKIFF programes from online advance booking, except HKCEC screenings and Metropolis (which is now available at URBTIX).
Q: How much is the service charge?
A: For online advance booking, the service charge is HK$6.5 per ticket (up to a maximum of HK$30 per transaction during the priority booking period, and up to a maximum of HK$20 per transaction after the priority booking period).
Q: What forms of payment do the online advance booking accept?
A: It accepts Visa, MasterCard, American Express and Diners. Your credit card account will be charged after you confirm the order. All tickets are non-refundable and non-exchangeable.
Q: After I book my tickets, I don't get the confirmation page or confirmation email. What should I do?
A: Please contact CityLine (HK) through E-mail: cityline@cityline.com.hk, or call the Customer Service Hotline: 3761-6622 (10:00–22:00 daily).
Q: How do I select seats?
A: All screenings are free seating, except Hong Kong Film Archive Contribution Programmes. In these marked seat screenings, the ticketing system will allocate you the best available seats, but it is not guaranteed that seats are adjacent.
Q: What is "Verified by Visa"?
A: Verified by Visa" is now available in HKIFF online advance booking. If you use a Visa Card for payment, the card issuing institution may verify your identity through "Verified by Visa". You cannot complete the transaction if "Verified by Visa" fails to authenticate your identity. To avoid this, please visit Visa Website and contact your Visa card issuing institution to learn more about this new security feature.
Q: How can I book the tickets to HKCEC screenings?
A: When you choose the screenings to be held at HKCEC, you will be redirected to HK Ticketing website, where you can make your order for these screenings. The service charge is HK$10 per ticket, plus an additional fee if you choose to receive the tickets by courier. Visa, MasterCard and American Express are accepted for payment. For enquiry, please call HK Ticketing at 31 288 288.